contact Me

Use the form on the right to contact me. I don't bite.

You can also follow me on Twitter, Instagram, or check out my LinkedIn profile.

 


Boston, MA
United States

Hello there. 

Welcome to me. Or, more specifically, my personal website. Feel free to poke around and take a look at my clips, as well as find out a little more about who I am.

I'm currently a metro reporter at the Boston Globe. During my time at the Globe I've covered a wide range of stories, including the Boston Marathon bombings, web-programmer and activist Aaron Swartz's death, and Occupy Boston. I've also written and edited for the now-defunct online publication The Next Great Generation, and have written a few in-depth video game reviews for Blast Magazine. In my spare time, I also work as a specialist at Apple.

As Hunter S. Thompson so eloquently wrote, "Buy the ticket, take the ride..."

Training Courses

 

e-learning

At Toast, I dove into the world of instructional design. I created numerous self-led E-Learning courses for both internal and external learners. Select each course to explore some of my designs.

 
 

Offline MOde

An interactive walkthrough of what “Offline Mode” is in regards to the Toast platform, and how to navigate it.

Built in Articulate Storyline.

FIE Toolkit

An introductory course for a Toast FIE (Field Implementation Engineer) on the tools they’ll need to use on the job when installing Toast hardware.

Built in Articulate Rise.

Menu Case Studies

Internal Support training to help reps understand and navigate specific customer situations. This will test employees with scenarios that could arise when working with restaurant menus in Toast.

Built in Articulate Storyline.

Kiosk Menu Management & Customization

A course bringing external learners through the process of using Toast’s Kiosk Mode, and the benefits of having on in the restaurant.

Built in Articulate Storyline.

Rewards & Loyalty on Toast

An interactive course walking customers through how loyalty programs work with Toast and how rewards work on the platform.

Built in Articulate St0ryline.

Expensify & Tripactions

An overview of how to expense and book travel for Field Implementation Engineers at Toast. This course was repurposed and used for other teams at the company.

Built in Articulate Rise.

Intro to hardware troubleshooting

A Customer Success training course that walks support representatives through the best way to troubleshoot Toast hardware.

Built in Articulate Storyline.

INtroduction to
Master Menu Management

A lengthier, in-depth course on how Master Menu Management (the management of menus across numerous restaurant locations) works within Toast.

Built in Articulate Storyline.